Privacy Policy

1. Introduction

Inflexience Technologies ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at inflexiencetechnologies.com (the "Site") and use our software development and consulting services (the "Services").

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when using our Services:

• Contact Information: Name, email address, phone number
• Business Information: Company name, job title, business requirements
• Project Details: Project type, description, requirements, and specifications
• Payment Information: Billing address and payment method details (processed securely by Stripe)
• Communication Data: Messages, consultation recordings, and correspondence with our team
• Consultation Data: Meeting recordings, notes, and documentation from our services

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, referring websites
• Technical Data: Cookies, session data, server logs, error reports
• Location Data: General geographic location based on IP address
• Timezone Data: Browser timezone for scheduling consultations

3. How We Use Your Information

We use collected information for the following business purposes:

3.1 Service Delivery

• Providing software development and consulting services
• Scheduling and conducting consultations via Microsoft Teams
• Processing payments through Stripe
• Managing project requirements and deliverables
• Providing customer support and technical assistance

3.2 Business Operations

• Improving our website and services
• Analyzing usage patterns and performance metrics
• Preventing fraud and ensuring security
• Complying with legal obligations
• Sending service-related communications

3.3 Marketing (With Consent)

• Sending newsletters and promotional materials (opt-in only)
• Notifying you about new services or features
• Market research and customer satisfaction surveys

4. Third-Party Services

We use the following third-party services that may collect your information:

5. Data Sharing and Disclosure

5.1 We DO NOT Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration.

5.2 When We May Share Information

• Service Providers: With third-party vendors who help us provide services (listed in section 4)
• Legal Compliance: When required by law, court order, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our users
• Consent: When you explicitly consent to sharing
• Business Transfers: In connection with a merger, acquisition, or asset sale (with notice)

6. Data Security

We implement appropriate technical and organizational security measures including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure hosting with reputable cloud providers
• Employee training on data protection practices
• Incident response and breach notification procedures

7. Data Retention

We retain your information for the following periods:

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

8.1 Right to Know

You can request information about:

• Categories of personal information we collect about you
• Categories of sources from which we collect personal information
• Business purposes for collecting personal information
• Categories of third parties with whom we share personal information
• Specific pieces of personal information we have about you

8.2 Right to Delete

You can request deletion of your personal information, subject to certain exceptions for legal compliance, fraud prevention, and business operations.

8.3 Right to Correct

You can request correction of inaccurate personal information we maintain about you.

8.4 Right to Opt-Out

While we do not sell personal information, you have the right to opt-out of the sharing of personal information for targeted advertising purposes.

8.5 Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

9. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

• Access: Right to access your personal data
• Rectification: Right to correct inaccurate data
• Erasure: Right to request deletion ("right to be forgotten")
• Restriction: Right to restrict processing in certain circumstances
• Portability: Right to receive your data in a structured, machine-readable format
• Objection: Right to object to processing based on legitimate interests
• Withdraw Consent: Right to withdraw consent for processing
• Lodge Complaints: Right to file complaints with supervisory authorities

9.1 Legal Basis for Processing

We process your data based on:

• Contract Performance: To provide services you've requested
• Legitimate Interests: For business operations and service improvement
• Consent: For marketing communications (where required)
• Legal Compliance: To meet regulatory requirements

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. We ensure appropriate safeguards are in place for international transfers through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by regulatory authorities
• Certification programs and codes of conduct
• Binding corporate rules for our service providers

11. Cookies and Tracking Technologies

11.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how you use our website
• Functional Cookies: Remember your preferences and settings

11.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

12. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may also notify you by email.

14. Contact Us

To exercise your privacy rights, ask questions about this policy, or address privacy-related concerns, contact us:

14.1 Response Time

We will respond to your privacy requests within:

• CCPA Requests: 45 days (may be extended by 45 days with notice)
• GDPR Requests: 30 days (may be extended by 2 months for complex requests)
• General Inquiries: 5 business days